Terms and conditions
I (Client) agree to pay Donald PC Tech to repair, analyze and troubleshoot my computer hardware at a rate of $60 per hour (Residential) or $80 per hour (Commercial). Minimum charge is $15 (Residential) or $20 (Commercial). Time is billed to the nearest ¼ hour. (Unless the fee(s) are waive by Donald M Pezoa. Although Donald PC Tech will do its best to conduct all activities in a timely manner, I understand that troubleshooting issues is a time-consuming process and agree to pay Donald PC Tech for troubleshooting time as necessary. I also certify that I will indemnify and hold harmless Donald PC Tech for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Donald PC Tech will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.I further agree to indemnify and hold harmless Donald PC Tech for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.I also certify that I will indemnify and hold harmless and will pay for added support to Donald PC Tech for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, and it is impossible to control what or how the virus affected the computer before our removal. Any private information stored on your computer or viewed by Donald PC Tech during a remote support call will be held in strict confidentiality unless disclosure is required by law.
CLIENT agrees to release and hold harmless DONALD PC TECH from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that DONALD PC TECH offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty.
1. CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT's home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.
2.CLIENT agrees to release and hold harmless DONALD PC TECH from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of DONALD PC TECH.
3.CLIENT grants DONALD PC TECH access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.
4.CLIENT grants DONALD PC TECH access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT's computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT's computer system or network.
5.CLIENT grants DONALD PC TECH permission to physically access CLIENT's home or office property where CLIENT's computer system and/or network resides.
6.CLIENT grants DONALD PC TECH permission to perform modification to CLIENT's home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.
7.CLIENT grants DONALD PC TECH permission to download and/or install software on CLIENT's computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.
8.CLIENT grants DONALD PC TECH permission to install hardware in CLIENT's computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.
9.DONALD PC TECH strongly recommends that CLIENT safeguard critical data by backing up said data prior to any services performed by DONALD PC TECH. CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENT's data.